Support topics

Augrented is currently available for iOS only, and requires iOS 11. Augmented reality display is available on newer iPhones, including the SE and 6s. For a full list, please see this link. Address search and map display works on all devices that are compatible with iOS 11.
If you have a newer iPhone (SE, 6s or later) or iPad, just open the app to the "Explore" tab, and hold up your camera. You'll see panels overlaid in front of nearby buildings, showing the address and basic building details. Tap a panel to view all the data for that building.
You can also enter an address to look up - just tap to the "Search" tab. To select a "parcel" from a map, go to the "Maps" tab and tap the layers button (in the top right corner of the screen). Select Parcels from the list of layers. NOTE: the parcels map data set is extremely large; zoom into an area no larger than 1-2 blocks for best results. Address search and maps are available on all devices that support iOS 11.
Both New York and California, along with many other states, have laws that require much of the data gathered by public agencies to be openly available. The data that is legally made public includes the results of inspections by the cities' housing and buildings departments, health department, selected tax record data, citizen complaints, and litigation and enforcement actions against building owners.
This "open data" is published in a variety of forms; New York City and San Francisco both have excellent open data websites, driven by the Socrata API. Augrented connects to these databases, and specially indexed versions of other publicly available housing data, like the Rent Guidelines Board's annual list of rent stabilized buildings.
Augrented does not upload any images from your camera, store your location or searches, or associate them with your identity. We do not sell your data for marketing or any other purpose to any third party.
Augrented uses industry-standard analytics services (including Google Firebase and Fabric) to gather anonymous data on app usage, crashes, and service quality. If you enable location services, this data may include the city where you are using the app, but not your precise location. This data cannot be linked to you. We collect this data to improve the app, identify technical and design issues, and broaden access to housing data.
Augrented displays both the owner registered with the New York Department of Finance, and the owner and agents registered with the Housing and Preservation Division. The "Head Officer" or "Individual Owner" is supposed to be the person in ultimate control of the building, although we cannot guarantee the accuracy of the records submitted by building owners. Note that many buildings are registered with corporate owners (usually, but not always, New York state-registered LLCs); the "head officer" recorded should be the managing director or CEO of that corporation, but may not be in all cases.
Building ownership information will be available for San Francisco buildings shortly. It is not currently published as part of the official Open Data initative for regulatory reasons.
Information on code violations, building permits, complaints, and other building issues is retrieved from the city's open data services each time you search. Most agencies update data on complaints and other critical issues daily; however, in some cases updates may be less frequent or delayed. Some data sets, including liens, building agents, rent stabilization and subsidies, building characteristics and zoning, are updated monthly or annually. Please see your city's Open Data portal for details.
Code violations, pest reports and other inspection information is based on the results of inspections carried out by highly trained professionals. We do not display tenants' reviews or complaints which do not lead to a violation being issued, except if clearly marked as such. The nature and outcome of court actions may not be fully recorded in online records; please refer to the agency responsible for assistance in locating court records. Please note that the eviction notices displayed
No records of your searches are stored, and Augrented does not (and will not) receive any money from, or provide any data on our users to, property owners or agents.
Augrented does not display listings for vacant apartments, properties for sale, or any other advertisements whatsoever. Profiles for selected buildings in selected cities may display Zillow property data; tapping on this item will take you to Zillow's page for the property, which may contain rental and/or sales offers for that property.
Please note that these links are provided as a convenience for Augrented users; they are not an endorsement or recommendation of any property, and Augrented results do not form part of the Zillow listing.
Augrented will soon be available in the following cities:
Seattle
Chicago
Los Angeles
Boston
Cambridge
New Orleans
Kansas City, MO
Detroit
Hartford, CT
Dallas
Austin
Nashville
Gainesville, FL
Unfortunately due to the nature of the data Augrented displays, it is impossible to guarantee that all the records relating to a property will be displayed in every case. Many of the agencies responsible for building inspection and records have only recently digitized their records, and older records may be missing or incomplete.
When viewing profiles for some buildings with irregular parcel records, particularly condo and co-op buildings, the app may not display information for the whole building. Buildings which have had additional units added without proper permits may not be properly recorded in City tax records; this may mean that some which buildings are subject to rent stabilization are incorrectly classified in the records displayed.
Augrented displays all the available public records for a building, matched using standard official identifiers (Assessor's Parcel Number, block and lot in San Francisco; BBL, Building Identification Number and HPD Building Identifier in NYC). If you believe records which do not relate to your building are being displayed, please submit a screenshot of the app showing the disputed data, and evidence (such as a screenshot of the City's own web page with details of the building or violation) that it relates to another property, to the email address below.
In the interests of fairness to other property owners, no requests to remove information which does relate to a property will be accepted. Please note that all of the code violation and ownership data displayed by Augrented can be accessed from municipal sites, including the Open Data Portals maintained by the Cities of New York and San Francisco. The release of this data in the public interest is mandated by law.
Augrented does not display or accept reviews; all the data shown is based on official records.

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